Ellie’s Story – a Mental Health Campaign

At DMC Healthcare we take your mental health seriously, with Mental Health Nurses available at our practices we aim to support our patient’s mental health needs.  

We have developed a campaign that aims to support young people, this is based on Ellie’s story who like many teenagers struggled with anxiety, felt low, sad and often grumpy and stressed but Ellie chose to refocus her energy, which made her feel positive, relaxed and calm.  The downloadable journal and video below will guide you on Ellie’s journey and offer guidance and signposting support.

Ellie chose happy, and so can you…

Ellie’s Journal – watch this video to learn more

Please download the Mental Health Journal (PDF) here.

DMC Patient Satisfaction Survey 2021

The DMC Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP practice.

We run the DMC Patient Survey to track change over time and monitor the quality of services provided.

The survey includes questions about a range of issues, such as how easy or hard it is to make an appointment at your practice, satisfaction with prescription services, the quality of care received from your GP and practice nurses, amongst other topics.

The survey will not collect information on the protected characteristics listed below:

  • age
  • gender reassignment
  • being married or in a civil partnership
  • being pregnant or on maternity leave
  • disability
  • race including colour, nationality, ethnic or national origin
  • religion or belief
  • sex

CLICK HERE to complete our Patient Survey

The survey is available with an immersive reader function, patients will have the option to have the survey read aloud to them. The immersive reader function will also highlight the words as they’re read aloud too.

Positive Covid Cases in Staff and staff Isolating because of Covid-19

Iwade Health Centre are working hard to make sure that services remain accessible for all patients. We are continuing to offer telephone and video consultations for patients, along with face-to-face appointments when clinically necessary.

Patients may experience a delay in getting though on our telephone lines as a number of staff are either ill or self-isolating.

Online services continue to be available on the practice website and we would encourage patients who can use these to do so. If you are unable to get through to the practice and you have an urgent medical need, please call NHS 111.

Prescriptions will continue to be processed. Please make sure you order any repeat medication in good time.

We would like to apologise to all our patients for any inconvenience and thank them for their support and understanding as we take the necessary steps to keep patients and other staff safe from infection and protect the NHS.

We thank you for your continued co-operation

Iwade Health Centre

Using your Health Data for Planning and Research

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. It can also help research organisations to explore new treatments or make discoveries .You can decide that you do not want your information to be used in this way.

There are two main options;

Option 1: Opting out of the GP Data for Planning and Research (GPDDR) Formally known as GPES.This means you don’t want your data to be extracted from your GP clinical system and used for Planning and Research Purposes. You can opt out at any time but opting out before the end of June 2021 will mean your data is not extracted by the new process. Opting out after that date will mean that no further extractions will occur. Find out more.

Option 2: Opting out of NHS Digital using or sharing your health data (held by any provider, not just your GP), for Planning and Research purposes.

You can opt out at any time.  Find out more. 

Other materials and materials in other languages are available here

How do I Opt Out?

To opt out of your data leaving the GP Practice for Research and Planning (Type 1), just contact your GP practice by phone, email or post and let us know.

​To opt out of your health data being used or shared by NHS Digital (Type 2), you can;


The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).


National Data Opt Out
Contact Centre
NHS Digital
HM Government
7 and 8 Wellington Place




COPD Guidance for Patients

Respiratory disease experts are predicting a surge in the number of people who will get pneumonia and Chronic Obstructive Pulmonary Disease (COPD) flare-ups over the coming winter months. It is important that if you have COPD that you ensure you have sufficient supplies of inhalers and your other medications (including your rescue pack of antibiotics and steroids) and that you also try and avoid mixing with people who already have coughs and colds over this time.

It is especially important to have your flu vaccine early this year and that you have also had the pneumococcal vaccine if you have not had it in the past. Finally, if you are still smoking, we would encourage you to consider stopping to help your chest and lung immunity. Please discuss this with your pharmacist or GP surgery when you next attend.

For those who do not have COPD please use the COVID online checker or contact NHS 111 if you have a persistent cough and fever, particularly if you are getting short of breath.


You may also find the following links helpful for further advice and guidance on COPD best practice management; plus, antibiotic prescribing in community acquired pneumonia and COPD.

  1. Visual summary Community Acquired Pneumonia https://www.nice.org.uk/guidance/ng138/resources/visual-summary-pdf-6903410941
  2. Visual summary COPD https://www.nice.org.uk/guidance/ng114/resources/guide-to-resources-pdf-6602624893
  3. Managing your COPD a patient guide https://www.blf.org.uk/support-for-you/copd/managing-my-copd
  4. A four page summary from NICE on managing stable COPD and also flare-ups https://www.sps.nhs.uk/wp-content/uploads/2019/02/NICE-Bites-115-COPD.pdf

Iwade Health Centre would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:

• Access advice and book appointments

Sign-up is simple and you can create an account here https://app.doctorlink.com/xxxx/register  or download the app.

For all appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse, Pharmacy or self-care.

Important patient information

Stay at home to stop coronavirus spreading

You should only leave the house for 1 of 4 reasons:

  • shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home

Important – These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

Symptoms and what to do

Do not leave your home if you have either:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.

Read general information such as:

Asthma UK Coronavirus (COVID-19) Your guide to social shielding

Important information last updated on: 
Sunday 22nd March 

Shielding advice for very high-risk groups 

The Government has released new guidelines for people who are at high risk of needing critical care if they catch coronavirus.

We strongly recommend you follow this guidance if you are in one of the high-risk groups. 

The following list should help you work out if you are in the high-risk group or not. (This list is the best information we have at the moment about who is at high risk. We will update it if we get any new information or if the guidance changes.) 

If you are, or your child is, taking: 

  • Any biologic therapy, also called a mAb (Xolair/omalizumab, Nucala/mepolizumab, Cinqaero/reslizumab, Fasenra/benralizumab) 
  • Steroid tablets or liquid every day  
  • Antibiotic tablets or liquid for asthma every week (e.g. azithromycin) 
  • Tiotropium 
  • A combination inhaler that also contains a long-acting bronchodilator (e.g. Seretide, Fostair, Symbicort) at a high daily steroid dose (see the list below). 
  • An inhaler with a high daily steroid dose (see the list below) AND you are taking Montelukast.

For the most up to date guidelines and shielding advise on high risk groups click here

Further information can be found here;

Please note DMC do not provide emergency packs for asthma patients unless the patient has already received an emergency pack previously.


Everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages – even if you do not have any symptoms or other health conditions.

You can only leave your home: 
• to shop for basic essentials– only when you really need to 
• to do one form of exercise a day– such as a run, walk or cycle, alone or with other people you live with 
• for any medical need– for example, to visit a pharmacy or deliver essential supplies to a vulnerable person 
• to travel to and from work– but only where this is absolutely necessary 
For information on: 
• Staying at home, visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice 
• Isolation notes, visit https://111.nhs.uk/isolation-note 
• Social distancing, visit https://gov.uk/guidance-on-social-distancing 

Sick Notes 
You can now generate your sick note yourselves. you should click onto following website: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice
Then click on “Get Isolation Note” – which is half way down page highlighted in green. This will take you to the NHS111 page where patients will be asked to answer a few questions. On completion a reference number will be emailed to the patient which is the sick note.

What to do if you have symptoms

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

Read the advice about staying at home.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Advice in other parts of the UK

For region specific information and advice in: